Refunds & Cancellation Policy
Last Updated: August 20, 2026
This Refund & Cancellation Policy (“Refund Policy”) explains the circumstances in which refunds or cancellations may be available for products purchased from CarAnalytic USA LTD (“CarAnalytic”, “we”, “us”, or “our”).
CarAnalytic provides digitally generated vehicle intelligence reports. Because our products involve automated processing and, where applicable, costs associated with authorized third-party vehicle-data sources, certain cancellation and refund limitations apply.
Where Paddle acts as the Merchant of Record for a transaction, refunds and payment-related matters are also subject to Paddle’s applicable buyer terms and refund procedures.
Nothing in this Refund Policy limits any consumer rights or statutory refund rights that cannot legally be excluded.
1. Digital Products
CarAnalytic provides digital vehicle intelligence reports generated through our automated platform.
Once an order has been successfully processed, our system may immediately begin processing the submitted VIN and generating the requested report.
Because digital fulfillment and processing may begin immediately after purchase, cancellation may not be possible once report processing has commenced.
2. Cancellation Before Processing
If you wish to cancel an order, contact CarAnalytic customer support as soon as possible after placing the order.
Where processing of the VIN has not yet commenced, we may be able to cancel the order and arrange an applicable refund.
Once processing has commenced, cancellation may no longer be possible.
Requests are assessed based on the status of the individual order.
3. Refund Eligibility
A refund may be considered where:
The same order was charged more than once due to a duplicate transaction
CarAnalytic is unable to generate the purchased report because of a technical failure attributable to CarAnalytic
CarAnalytic is unable to deliver the purchased report because of a technical or fulfillment failure attributable to CarAnalytic
The product supplied is materially different from the product description presented at the time of purchase
A refund is otherwise required under applicable law
A refund is approved under the applicable payment provider’s policies
Where appropriate, CarAnalytic may attempt to resolve a technical or delivery problem by regenerating or redelivering the purchased report before processing a refund.
4. Limited or Unavailable Vehicle Records
A CarAnalytic report is generated using vehicle information available to our platform at the time of processing.
The amount of information available can vary significantly between vehicles.
A report may contain limited information, including situations where certain accident, damage, title, odometer, theft, auction, registration, or other historical records are unavailable.
Limited vehicle-history information does not, by itself, constitute a failure to provide the purchased report and does not automatically qualify for a refund.
The absence of a particular record does not establish that the underlying event did not occur.
5. Incorrect VIN
Customers are responsible for verifying the VIN before completing their purchase.
If an incorrect VIN is submitted and the report is successfully generated for that VIN, the order may not qualify for a refund because the requested digital product was processed using the information provided by the customer.
If you believe that the VIN was incorrectly processed due to a technical error on our part, please contact customer support so that we can investigate.
6. Incorrect Email Address
Customers are responsible for providing a valid and accurate email address during checkout.
If a report has been successfully generated but cannot be delivered because an incorrect email address was provided by the customer, the customer should contact support with the correct email address.
Where technically possible, we may resend the report to the corrected email address.
An incorrect email address does not automatically qualify an order for a refund where the report was successfully generated.
7. Duplicate Transactions
If you believe that you were charged more than once for the same order, please contact us promptly.
After verifying the transaction history, duplicate charges may be eligible for a refund.
Where Paddle is the Merchant of Record, the applicable duplicate-payment refund may be processed through Paddle.
8. Failed Report Generation
If our platform is unable to generate the purchased report because of a technical failure attributable to CarAnalytic, we will make reasonable efforts to resolve the issue.
Depending on the circumstances, we may:
Attempt to regenerate the report;
Provide the report once the technical issue has been resolved; or
Issue an applicable refund where the product cannot reasonably be delivered.
9. Report Delivery Problems
If you have not received your report within the delivery timeframe displayed at checkout or on our website, please contact:
Before requesting a refund, please check your spam, junk, promotions, and other email folders.
We may also request the email address, VIN, order reference, or other transaction information necessary to locate your order.
If we determine that the report was not delivered because of a technical or fulfillment issue attributable to CarAnalytic, we will make reasonable efforts to redeliver the report or provide an applicable refund.
10. Customer Dissatisfaction With Report Contents
CarAnalytic reports are based on information available from the data sources used by our platform.
Customers should understand that:
Not every vehicle has the same amount of historical information
Some records may not be available
Some historical events may never have been reported
Third-party records may contain errors or omissions
Data availability varies by vehicle and jurisdiction
The absence of a record does not necessarily mean that an event did not occur
Accordingly, a customer generally will not qualify for a refund solely because:
The report contains fewer records than expected
No accident record was found
No damage record was found
No theft record was found
No auction record was found
A particular section of the report contains no available information
The customer expected information that was not available from the relevant data sources
The customer disagrees with information contained in a third-party record
11. Change of Mind
Because CarAnalytic provides digital products and report processing may begin immediately following purchase, a change-of-mind request may not automatically qualify for a refund after processing has commenced.
However, we will review individual requests where appropriate and will honor any refund rights required by applicable law or the applicable payment provider’s policies.
12. Refund Requests When Paddle Is the Merchant of Record
Where Paddle processes a CarAnalytic transaction as Merchant of Record, Paddle may administer the applicable payment, refund, and transaction processes.
Customers may be directed to Paddle’s customer-support or refund process for transactions processed by Paddle.
Paddle’s applicable terms and policies may provide additional refund rights or procedures.
CarAnalytic will cooperate with Paddle in investigating and resolving legitimate refund requests.
Where Paddle determines that a refund should be issued under its applicable policies or agreement with the customer, CarAnalytic will cooperate with the applicable process.
13. Refund Processing Time
Once a refund has been approved, the time required for the funds to appear in the customer’s account may depend on the payment provider, card issuer, bank, payment method, and applicable processing timelines.
CarAnalytic does not control the processing time of a customer’s bank or card issuer.
Where Paddle is the Merchant of Record, applicable refund processing is subject to Paddle’s procedures and the customer’s payment provider.
14. How to Request a Refund
To request a refund or report a problem with an order, contact:
CarAnalytic USA LTD
Email: support@caranalytic.com
Please include, where available:
Name used for the order
Email address used during checkout
VIN submitted
Order number or reference
Date of purchase
Description of the issue
Any relevant transaction information
Providing complete information helps us investigate the request more efficiently.
15. Customer Support Before Payment Disputes
If you experience an issue with a CarAnalytic purchase, we encourage you to contact our support team so that we can investigate and attempt to resolve the matter.
We do not restrict any customer’s statutory rights or rights provided by the applicable payment provider.
Where Paddle is the Merchant of Record, customers may also use Paddle’s applicable customer-support and dispute-resolution procedures.
16. Fraudulent or Unauthorized Transactions
If you believe that a transaction was made without your authorization, contact us immediately at:
We may request information necessary to investigate the transaction.
Where Paddle is the Merchant of Record, the applicable payment provider may also conduct its own investigation in accordance with its policies and procedures.
17. Chargebacks and Payment Disputes
If you believe there is an error with a transaction or product, we encourage you to contact CarAnalytic customer support so that we can investigate and attempt to resolve the issue.
Nothing in this policy prevents a customer from exercising any rights available under applicable law or the rules of the applicable payment provider, card network, or Merchant of Record.
Where Paddle is the Merchant of Record, payment disputes may be handled in accordance with Paddle’s applicable procedures.
18. No Guaranteed Vehicle History
CarAnalytic does not guarantee that a report will contain every historical event associated with a vehicle.
Reports are generated using records available to our platform and may vary depending on the vehicle, jurisdiction, reporting practices, and availability of underlying information.
The purchase of a report should not be interpreted as a guarantee of the completeness or accuracy of a vehicle’s entire history.
19. Statutory Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or waive any mandatory consumer rights that apply to you under applicable law.
Where applicable law provides a customer with a statutory right to cancel, withdraw, obtain a refund, or receive another remedy, that right will apply notwithstanding any conflicting provision of this policy.
20. Changes to This Refund Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes to our services, payment providers, legal requirements, or business practices.
When changes are made, we will update the “Last Updated” date at the top of this page.
The version published at the time of an order will generally apply to that transaction, subject to applicable law and any mandatory requirements of the applicable payment provider.
21. Contact Us
If you have any questions regarding refunds, cancellations, orders, or report delivery, please contact:
CarAnalytic USA LTD
Email: support@caranalytic.com
Website: https://caranalytic.com/
We recommend contacting our support team as soon as possible after identifying an issue so that we can investigate and assist you.
Important Notice
CarAnalytic provides digitally generated vehicle intelligence reports. Report contents depend on the records available for the submitted VIN and may vary by vehicle and jurisdiction.
A report containing limited historical information is not necessarily evidence of a technical failure or failure to provide the purchased product.
CarAnalytic does not physically inspect vehicles, and its reports should not replace an independent vehicle inspection or other appropriate due diligence.